G'day Kim,

The feedback we received from attendees at our recent business breakfast was very positive and the issues you covered really seemed to 'hit the nail on the head' with regard to many of the issues a lot of our local businesses are currently facing. Your professionalism and experience with credit management really showed and the fact that many of our businesses could relate to many of the experiences you spoke about ensured that attendees remained interested throughout the seminar, and that a lot of useful information and strategies for effective credit management were taken away.

Good luck in New Zealand.

Regards,

Courtney Tune
Economic Development Officer
Corangamite Shire

International Briefings

A final presentation under the Credit Matters banner and incidentally, our first overseas speaking engagement, was completed on the 12th of September 2003 when Kim spoke at the Associated Credit Bureaux NZ Conference at Taupo in New Zealand.

The topic - GETTING PAID™ Four Human Factors To Consider.

Regional Briefings

Speaker at Regional Business Expos at Geelong (February 2003), Warrnambool (November 2002) and Ballarat (October 2002).

Topics and issues covered:

(i) changing times and issues;
(ii) getting your payment to the top of your customer's payment lists;
(iii) the ideal customer;
(iv) dealing with con artists;
(v) issues associated with why customers don't pay.

Breakfast Briefings

Ballarat (for BizNet) - 2nd July 2002
Geelong (with the Challis Group) - 9th October 2001
Traralgon - 18th September 2001
Albury/Wodonga - 14 August 2001

The subject of these events was Get Smart - Its Your Money.

The contents of these presentations included the following topics:

(i) The importance of being assertive.
(ii) What is different in the world today and how these differences impact on your customers.
(iii) How to get your payment on top of the customer's list.
(iv) Profiling different types of customers from the credit management perspective.

For the A.I.C.M. Victorian/Tasmanian Division

In addition, Kim has spoken at a number of events for and on behalf of the A.C.I.M. over the years.
These include:

Presenter / Co-Presenter at A.I.C.M. workshops - 1995 to 2002
The A.I.C.M. Victorian State Conference 1997
Arts & Framing Trade Fair 1995